Microsoft Teams has become a go-to platform for chat, video meetings, and file sharing. But for many organizations, it falls short as a complete communications platform, particularly when it comes to business voice, SMS, contact center integration, and compliance.
Intermedia Elevate fills the gaps in Teams. It embeds enterprise-grade cloud telephony, business SMS, archiving, contact center, and AI features directly into the Teams interface, eliminating the need for an extra Microsoft Phone license. Employees can connect through one familiar interface, with single sign-on to simplify their workflows.
Advanced Calling Without Added Complexity
Traditional Teams calling deployments often depend on Direct Routing or separate Microsoft Teams Phone licenses. Elevate provides advanced business calling within the Teams app and without additional Microsoft phone licenses.
For employees, that means a more connected workday:
• Professional caller ID: Make and receive business calls in Teams on desktop or mobile using your company number.
• Greater privacy: Keep personal mobile numbers private while working remotely or on the go.
• A unified workflow: Manage chat, calls, and business SMS from one application.
More Than Business Calling
Intermedia Elevate, sometimes called Intermedia Unite, brings a broader set of unified communications (UCaaS) capabilities into the Teams experience:
• Reliable, high-quality voice: Support business conversations with enterprise-grade availability and global connectivity.
• Built-in business SMS: Send and receive text messages from your business number without leaving your Teams workflow.
• Smart voicemail: Receive automated voicemail transcriptions in your email inbox.
• Archiving tools: Capture, retain, and search Intermedia Unite and Teams communications from one platform, with retention options of up to 10 years.
• CRM integrations: Connect with platforms such as Salesforce, HubSpot, and Zoho to streamline customer interactions.
Flexible Features and Cost Savings
Elevate offers a cost-effective alternative to traditional phone systems and separate Teams Phone licensing. Flexible pricing can scale with your number of users and the capabilities you need, so you are not paying for advanced contact center tools or extended archiving tools that you don’t need.
Business Continuity Beyond Teams
If Microsoft Teams becomes unavailable, employees can switch to the standalone Intermedia Elevate desktop or mobile apps to keep making and receiving calls. Built-in disaster recovery and mobile failover help maintain comms continuity.
Enterprise-Grade Archiving and Compliance
Elevate can automatically capture important interactions, including voice calls, video meetings, chat, SMS, and AI-generated call recaps.
- Security: Data is encrypted both at rest and in transit.
- Compliance support: Role-based access controls and retention capabilities can help organizations meet HIPAA, FINRA, and other industry-specific requirements.
- Capture, retain, and search: Unite and Teams communications archived via one platform, with retention up to 10 years.
Simplified IT Management
A web-based administration portal gives IT teams one place to configure settings, manage users, and review reporting and analytics. Centralized management reduces operational overhead while helping deliver a consistent communications experience across the organization.
Get More from Microsoft Teams
Do not let limited voice capabilities or added licensing costs hold you back. Contact the RJ Young team to schedule a consultation about how Elevate can turn Microsoft Teams into a more complete communications hub.