McRae, Smith, Peek, Harman & Monroe, LLP Case Study

Posted on October 09, 2023

Law Firm phone case studyWith offices in Rome and Cedartown, Georgia, the firm has a long and rich history of skilled attorneys tracing back more than 115 years. Attorneys at the McRae, Smith, Harman & Monroe,  serve corporations, both large and small, as well as individuals in various areas of legal concentration, enabling them to offer a wide range of services to their clients.


RJ Young partners with the law firm to provide office equipment and a cloud-based phone system. The firm previously partnered with other vendors before switching to RJ Young. By combining services, the firm now has one point of contact for all their office technology. These upgrades have increased the efficiency of the firm which gives them more time to focus on their clients.

The Challenge

During the pandemic, the law firm needed to communicate with each other and their clients more than ever. Their current phone system was outdated and needed an upgrade. The existing office equipment was breaking down and required constant maintenance with service charges mounting. Some devices could not be repaired and required a replacement.

The Solution

RJ Young installed a new cloud-based business phone system that enabled the firm to communicate with clients, vendors, opposing counsel, and each other more effectively. They also replaced the outdated office machines with Ricoh copiers. “The presentation, products, and service provided by each person at RJ Young was above board. That definitely influenced the decision to go with them,” said Office Administrator, Courtney Shepard. The new technology provided the team with virtual meeting capabilities, chat features, and one platform for communicating. 

"The customer service and the people are the best! Their attitude, service, and willfulness to help is shown through every aspect and level of the company. You can really tell they care and desire to build a positive, lasting relationship with their customers."

Courtney Shepard
Office Administrator


The Results

“RJ Young has allowed us to manage our time better. We can focus on our clients and accomplish more each day,” said Shepard. The timely service minimizes any downtime saving the firm time and money. With Share Sync and SMS messaging the firm can communicate more effectively. This has directly impacted the daily practice by providing a seamless line of communication and allowing the office to run more efficiently. Legal offices produce copious amounts of paperwork and having working printing devices is paramount. RJ Young equipped the office with printers that operate at peak efficiency.  Shepard added, “They (RJ Young) are the best for a reason. The people, the products, everything is top-notch. Once you have worked with them you will understand and question why it took you so long to make the change.” 

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