Business Technology News

Organizations Are Switching to VoIP Phones: What’s Holding Yours Back?

Written by Rex Perry | August 06, 2026

Organizations across every sector, from businesses and schools to healthcare providers, are replacing traditional landlines with Voice over Internet Protocol (VoIP). Lower costs, greater scalability, and access to unified communications make legacy systems increasingly harder to justify.

TeleGeography reports that traditional wired business lines in the US are declining by nearly 18% annually. Meanwhile, major carriers like AT&T plan to retire aging copper networks and exit most llegacy landline services by 2029.

If your organization still relies on a PBX or analog hardware, now is the time to transition to a digital phone platform that costs less and does more. So, what’s holding you back?

Why Organizations Choose VoIP

    • Lower Costs: Organizations can often save 30% to 50% on monthly telecom expenses after moving to VoIP. As legacy landlines sunset, the cost of maintaining them rises. Centrally managed cloud platforms also allow teams to add or remove users in seconds for lower maintenance costs.
    • Advanced Features and AI Integration: Modern VoIP serves as a foundation for Unified Communications as a Service (UCaaS), combining voice, SMS, video, archiving, analytics, and AI automated call transcription into one platform.
    • Flexible Work: People need comms tools that work wherever they do. VoIP enables people to manage calls seamlessly through mobile softphone apps and desktop, whether they are in an office, classroom, clinic, or remote.

A Simpler, More Affordable Path to VoIP

Many organizations delay upgrading because they fear the transition will be costly, complex, or disruptive. Top concerns include migration costs, fast internet connectivity, security risks, and loss of legacy workflows.

The Intermedia Service Transition Enablement Program changes that equation.

RJ Young partners with Intermedia to simplify your migration. The program combines automated migration tools, dedicated specialists, and experienced project management to dramatically reduce the workload for IT, operations, and administrative teams.

Our proven three-step approach:

    • Evaluate and Align: We assess your current infrastructure and align the new system with your organizational goals, user roles, and workflows.
    • Migrate in Phases: We use a phased rollout to minimize disruption to day-to-day operations, instruction, services, and other essential activities.
    • Optimize and Scale: Post migration, our local RJ Young team provides ongoing monitoring and support as your needs evolve.

What About our Landline Fax?

With copper lines retiring by 2029, converting legacy fax lines to digital is essential. While an Analog Telephone Adapter (ATA) lets older fax machines run over VoIP or fiber networks, upgrading to a cloud fax platform is the better long-term strategy. Cloud faxing eliminates aging hardware while improving security, administrative control, and fax quality.

Realize the Full Benefits of Cloud Communications

We have guided hundreds of organizations through successful migrations to modern VoIP and unified communications. Contact the RJ Young team today for a no-obligation consultation on a scalable, cost-effective cloud phone system tailored to your needs.