Company Also Recognized as Ricoh’s #1 Partner in the Southeast
(NASHVILLE, TN) -- RJ Young, a leading provider of business technology solutions, proudly announces its outstanding Net Promoter Score (NPS) of 93, a reflection of its unwavering commitment to customer satisfaction and service excellence. This score significantly exceeds industry benchmarks, solidifying RJ Young’s reputation as a trusted partner for businesses across the Southeast.
The Net Promoter Score (NPS) is a widely recognized customer loyalty metric that measures how likely customers are to recommend a company’s products or services. RJ Young’s exceptional rating places it well above the industry average for technology service providers.
“At RJ Young, customer satisfaction is at the heart of everything we do,” shares Amanda Carden, Director of Customer Success. “This exceptional NPS score is a testament to the unwavering dedication and passion of our entire team, especially our service technicians and customer support teams, who consistently deliver outstanding service. We are incredibly proud of this achievement and remain committed to providing innovative solutions that exceed our clients' expectations.”
A key factor behind RJ Young’s success is its 100% U.S.-based, full-time customer service team, which ensures direct, knowledgeable, and responsive support. Unlike competitors that outsource customer service, RJ Young’s dedicated in-house team provides personalized assistance, strengthening long-term client relationships.
This milestone comes alongside another major achievement—RJ Young has been recognized as Ricoh’s #1 partner in the Southeast. This distinction underscores RJ Young’s leadership in the industry and its continued success in delivering cutting-edge office technology and business solutions.
“RJ Young continues to exemplify what a true vendor-to-dealer partnership is. Ricoh constantly requests for RJ Young to beta test services and solutions to help expand the dealer programs and they always come through for us. RJ Young continues to be the number one Ricoh dealer in the Southeast and is one of the top five Ricoh dealers out of over 200 dealers in the country,” said Steve Woods, Ricoh Technology Sales Consultant. “2024 was also the best year in sales we’ve ever had in our partnership—an incredible testament to the momentum and strength of RJ Young’s team.”
As RJ Young continues expanding its offerings in Managed IT Services, Business Technology Solutions, and Office Equipment, this outstanding NPS score highlights the company’s ability to maintain a customer-first approach while driving innovation.
For more information about RJ Young and its commitment to customer success, visit www.RJYoung.com.
ABOUT RJ YOUNG
RJ Young is a leading provider of technology solutions that help businesses of all sizes optimize workflows, improve productivity, and drive growth. With a focus on Managed IT Services, Office Solutions, and Business Technology, RJ Young delivers innovative solutions backed by exceptional customer service.